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Notify PSE&G Your Life-Sustaining Equipment

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Executive Summary

This document is an informational notice from PSE&G to customers who rely on electricity to operate life-sustaining equipment, such as respirators or dialysis machines. It advises customers to notify PSE&G of their reliance on such equipment, after which PSE&G will send a form for verification by a medical professional. Upon approval, the customer's account will be flagged. The notice explains that customers with this designation can expect telephone notifications of potential power outages due to severe weather, along with outage and restoration updates. It strongly recommends that customers have a backup plan, such as a generator or an alternate location, and to call 9-1-1 immediately for medical emergencies. The purpose is to ensure PSE&G can communicate important information to vulnerable customers.

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--- Document: Notify PSE&G Your Life-Sustaining Equipment Document ---
To download a form or learn more, 
visit pseg.com/life
or call PSE&G at  
1-800-436-PSEG (7734)
If you (or a member of your household) 
rely on electricity to operate life-sustaining 
equipment, such as a respirator or dialysis 
machine, it is important that you notify 
PSE&G. When notified, PSE&G will send you 
a form that must be completed and signed by 
the prescribing medical professional every 
year to verify the use of life-sustaining 
equipment. Once the form is returned and 
approved by PSE&G, your account will have 
an indicator that life-sustaining equipment is 
used in your home.
Attention:
Customers who use electrically operated
LIFE-SUSTAINING 
EQUIPMENT
We make things work for you.


More Information for Customers with  
Life-Sustaining Equipment
If your PSE&G account has an approved designation of 
life-sustaining equipment, you can expect the following:
 
When the risk of power outages is high due to 
forecasted severe weather, we will notify you by 
telephone of the potential for outages and the need 
for a contingency plan. Restoration times cannot 
be guaranteed. It is your responsibility to make sure 
that PSE&G has an appropriate telephone number 
at which we can reach you. To update your primary 
phone number, log in to My Account at pseg.com, 
hover over the My Account tab, and click on “My 
Profile.”
 
During power outages that affect your area, PSE&G 
will call you to provide outage and restoration 
information. For additional email and/or text alerts 
about power outages and restoration updates, sign 
up for MyAlerts by texting “REG” to 47734 (4PSEG) 
or logging in to My Account at pseg.com.
Important: If life-sustaining equipment is used in your 
home, you should have a backup plan, such as a 
generator or an alternate location with electric service 
to which you can go, so that you can continue to use 
your medical equipment in the event of lost power to 
your residence.
At all times, if you believe you are experiencing, or will 
experience, a medical emergency, you should call  
9-1-1 immediately.
Notify PSE&G if you (or a member of your 
household) rely on electricity to operate  
life-sustaining equipment. To download the form 
or learn more, visit pseg.com/life or call PSE&G 
at 1-800-436-PSEG (7734).
We make things work for you.
A subsidiary company of Public Service Enterprise Group Inc.
© 2020 PSE&G All Rights Reserved.   C Printed on Recycled Paper
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