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Essex County Transportation Brochure

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Executive Summary

The Essex County Special Transportation System (ECSTS) provides safe, reliable, and cost-effective transportation services to senior citizens (age 60+) and permanently disabled adults (age 18+) residing in Essex County, New Jersey. ECSTS prioritizes medical appointments, offering transportation Monday through Friday from 10:00 a.m. to 4:00 p.m. The program also accommodates other types of appointments like food shopping and banking on a "First Call, First Available" basis. Transportation is curb-to-curb.

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Joseph N. DiVincenzo, Jr.  
Essex County Executive  
and the Board of Chosen Freeholders 
 
Putting Essex County Seniors First! 
 
 
 
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To improve the quality of life and support the independence 
and dignity of Essex County’s older adults and disabled per-
sons, through provision of priority services.  To provide safe, 
reliable, convenient and cost–effective transportation ser-
vices, with a skilled team of employees, who are dedicated to 
our clients’ needs and committed to excellence of service. 
MISSION STATEMENT 
The Essex County Special Transporta-
tion System is a valuable resource that 
provides senior citizens and handi-
capped residents with safe transporta-
tion to and from their medical ap-
pointments.  We are pleased to offer 
this service to help this very special 
population live independently. 
 
 
      -Joseph N DiVincenzo, Jr. 
Essex County Executive 
 
Ϯ 
ϭϭ 
The ESSEX COUNTY SPECIAL TRANSPORTATION SYSTEM   
Operates its programs and services without regard to race, color, or national origin in 
accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who 
believes that she or he has been aggrieved by any unlawful discriminatory practice 
under Title VI may file a complaint in writing to the ESSEX COUNTY SPECIAL 
TRANSPORTATION SYSTEM. To file a complaint, or for more information on ESSEX 
COUNTY SPECIAL TRANSPORTATION SYSTEM’S obligations under Title VI write 
to: the DIVISION OF SENIOR SERVICES , 900 BLOOMFIELD AVENUE VERINA NJ, 
07044. or visit www.essex-countynj.org.  Transportation services provided by this 
agency are in whole or part funded through federal funds received through NJ TRANS-
IT and as an individual you also have the right to file your complaint under Title VI to 
NJ TRANSIT by writing to: New Jersey Transit Customer Service – Title VI Division, 
One Penn Plaza East, Newark, NJ 07105. 
If information is needed in another language,  
contact 973-395-8375 OR 973-395-8365/8367. 
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NON-DISCRIMINATION 


 
The Essex County Special Transportation System values 
your comments.  We encourage all of our riders to call 
in with suggestions, accolades and any complaints. 
When something occurs that you feel is not right, do 
not hesitate to contact the Transportation System. 
 
PLEASE HAVE THE FOLLOWING INFORMATION: 
· 
Date, time & location when the incident occurred 
· 
Driver’s Name (The driver is required to have their 
name posted and to introduce themselves) 
· 
Explanation of what happened (be thorough) 
· 
Who was involved 
· 
Where did the incident take place 
· 
The name of any witnesses 
· 
The number of people on the bus, if possible 
 Call 973-618-1280 to discuss any problems encoun-
tered while using our transportation service. Mr. Curtis 
Blake-Supervisor/ Mr. Andrew Burke-General Manager  
 
Complaints can also be made in writing to: 
ESSEX COUNTY DIVISION of SENIOR SERVICES 
TRANSPORTATION OFFICE 
900 Bloomfield Avenue, Verona NJ 07044 
 
To assist us in addressing the matter, you should provide 
your contact information. This will be held and used in con-
fidence. Be assured that reprisals of any kind will NOT take 
place. Your information will assist us in making the Essex 
County Special Transportation System a better transporta-
tion system for you, the residents of Essex County. 
ϰ 
ϵ 
POLICY 
Essex County Special Transportation reserves the right 
to refuse a ride to any consumer of the transportation 
system where the policy is violated or the safety of the 
transportation system is compromised.  
The following conduct will NOT be tolerated! 
¨ RUDENESS TO ANY DRIVER, FELLOW CONSUMER OR STAFF  
¨ FIGHTING AND/OR DISRUPTIVE BEHAVIOR  
¨ INTOXICATION (APPEARANCE OR ODOR)  
¨ PERSONAL HYGEINE ISSUES 
¨ INSECT INFESTATIONS  
¨ MISUSE OR ABUSE OF THE SYSTEM OR STAFF  
¨ ANY DETRIMENTAL BEHAVIORS THAT COMPROMISE THE SAFE  
     OPERATION OF THE VEHICLES OR THE SAFETY AND WELL-BEING                         
     OF FELLOW CONSUMERS  
Violations CAN result in immediate refusal of transpor-
tation. An investigation will be initiated and customer 
will have the opportunity to discuss issues before the 
final action is determined. 
SCHEDULING APPOINTMENTS 
Call Essex County Special Transportation Operated by 
Transdev Transportation at 973-618-1280  
 
Monday through Friday 8 a.m. - 3 p.m. 
 
Scheduling must be done no earlier than 14 
days prior and no Later than 2 days prior to 
the appointment date. 
 
APPOINTMENTS WILL NOT BE SCHEDULED ON THE 
DAY TRANSPORTATION IS NEEDED. 
WE VALUE YOUR INPUT 


 
ϭϬ 
ϯ 
TRANSDEV TRANSPORTATION 
At Transdev, formerly known as Veolia Transportation, 
the credo is simple, Uncompromising Safety.  Assuring 
the safety and peace of mind of our passengers is our 
primary concern.  Transdev uses a variety of tools, de-
signed to create and maintain a true safety culture, 
which make safe and secure operations the top priority 
for all employees.   
Transdev’s Group Safety Management System is used 
to measure, analyze, communicate, audit and continu-
ally challenge employees throughout the company.  At 
Transdev, we rely on a team of global experts and na-
tional safety managers who constantly expand our 
knowledge base in areas such as security, reduction of 
employee and passenger injuries, training of staff, reg-
ulation and procedure control.  Our success is meas-
ured by how safely we transport our passengers every 
day.   
At Transdev, we believe in:  
 
“Safety First, Service Always.” 
ELIGIBILITY 
¨ All Seniors age 60 and older  
¨ All permanently disabled adults age 18 and older 
with verification from Social Security  
¨ Any NON-MEDICAID, disabled individual age 18 and 
older  
TRAVEL DAYS & HOURS 
Transportation for Medical Appointments  
is available ONLY on: 
 Monday—Friday 
10:00a.m to 4:00p.m. 
  
(*Any Medicaid Client requiring medical transportation  
services should call Logisticare at 1-866-527-9933) 
 
Transportation for All Other Types of Appointments  
(Food shopping, visitations, hair salons, banking and 
all other personal needs) 
Are available on a “First Call, First Available” basis. 
 
MEDICAID CLIENTS MAY APPLY FOR THESE SERVICES! 
 


 
ϴ 
ϱ 
RETURNING HOME 
When you schedule your appointment, you 
will agree to a return pick-up time that will 
be adhered to. If you finish your appoint-
ment early, the driver cannot come before 
the agreed upon time.  
If your appointment will exceed the agreed upon time, 
you MUST call the dispatch office ASAP to arrange for a 
different pick-up time to avoid any delays. 
GETTING PICKED UP 
The Essex County Special Transportation System of-
fers a Curb to Curb service.  This means the driver will 
only assist riders on and off the vehicle.  If you need 
additional assistance getting to and from your home, 
to the curb or to the place of your appointment, you 
must discuss this when you are making your reserva-
tion so every reasonable effort can be made to assist 
you. If you have an assistant he or she must be with 
you when the bus arrives. 
A rider’s pickup time will be determined at the time 
you make the reservation for travel. You must be ready 
15 minutes before the scheduled pickup time.  For ex-
ample a 9:15am pickup, the rider can expect the bus 
between 9:00am—9:30am.  Upon the driver’s arrival in 
the pickup window, the driver will wait ONLY 5 
minutes before marking the rider as a no-show and 
continuing on to their next pickup. 
THE ADRC 
The Essex County Division of Senior Services has been identi-
fied by the State of New Jersey as the Local AGING  AND DIS-
ABLED RESOURCE CENTER (ADRC) for Essex County. 
The Division’s ADRC Information and Assistance Unit is the 
central source for information and referral for older adults 
and disabled individuals in Essex County. By calling Essex 
County ADRC at 973-395-8365/8367/8368/8385 or 1-877-
222-3737, older adults and disabled individuals, their fami-
lies  and other concerned individuals can obtain information 
about referral linkage to community services for older adults 
and disabled residents. Individuals with hearing impair-
ments may call the New Jersey Relay Service (711V/TTY) to 
access information. 
Division Programs to assist family caregivers include the 
Respite Program and the Jersey Assistance for Community 
Caregivers (JACC).  Theses programs are accessed through 
the Division’s ADRC Information and Assistance Unit Staff. 
Essex County Special Transportation  
provides transportation services to: 
 
à 
All Nutrition Congregate Meal sites   
à 
Farmers Markets held throughout the summer 
à 
Group Trips  (Payment Required) 
à 
Dialysis 
à 
Physical Therapy 
à 
Doctors Appointments 
à 
Non-competitive Employment 
à 
Food Shopping 
à 
Hair Salon 
à 
Bank 
à 
County Events  
à 
Evening Mall Shopping 
 
OTHER SERVICES 


 
ESSEX COUNTY SPECIAL TRANSPORTATION VEHICLES 
The County of Essex has a fleet of 
different sized vehicles to accom-
modate all of our residents trans-
portation needs.  
Several 
vehicles 
were 
purchased 
through the Senior Citizens  Disabled 
Ridership Transportation Assistance 
Program (SCDRTAP) and vehicles are 
also provided through the Federal 
Urban 
Transportation 
program 
known as the 5310 program. 
Our transportation unit continually 
monitors the needs of the residents 
of Essex County and works closely 
with  Federal and State agencies to 
ensure that we are modernizing the 
fleet to meet those needs. 
ϲ 
ϳ 
There are 36 vehicles in the fleet 
currently, the largest is a 33 pas-
senger ‘Front Lift’ equipped vehi-
cle.