RFP – 23 – 26 -Request for Proposals (RFP) – Competitive Contracting Information Technology (IT/MIS) Support Services - ADDENDUM TO RFP DOCUMENTS

This document is Addendum #2 to RFP 23-26, issued on January 4, 2024, for Competitive Contracting Information Technology (IT/MIS) Support Services. The addendum provides clarifications to 47 vendor questions regarding various aspects of the required services, IT infrastructure, and administrative requirements. Key details include expectations for Tier 1, 2, and 3 support, integration with the City's Atera RMM ticketing system, and a definition of 'significant computer downtime' as exceeding two hours. The document clarifies the City's current technology environment, such as existing Datto backup services, hardware age, and security stack (Trend Micro). It also addresses vendor qualifications, insurance requirements (proof needed upon submission), and the current contract details. The estimated budget for this RFP is $80,000. Proposals are due by January 10, 2024. The addendum confirms that no further RFI/questions will be accepted at this time and that there are no other changes to the RFP documents.