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This document, titled 'Citizen Complaint Information Sheet', outlines the procedures for submitting and investigating complaints against officers of the Northvale Police Department. It emphasizes a commitment to fair, effective, and impartial law enforcement, ensuring complaints are handled justly and promptly. The process details that complaints can be accepted at any time from anyone, including anonymous sources, and are not subject to discrimination based on personal characteristics. Investigations are conducted by a supervisor or specially trained internal affairs officer, with the complainant potentially asked to assist by providing detailed statements or relevant documents. All complaints are thoroughly investigated. Complainants who provide contact information will be informed of the investigation's status and final outcome, categorized as Sustained, Unfounded, Exonerated, or Not Sustained. Disciplinary action remains confidential, but the outcome is shared. The document also provides contact information for further inquiries.