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This document outlines the Northvale Police Department's comprehensive procedure for handling citizen complaints against its officers and employees. The department is committed to providing fair, efficient, and impartial police services, ensuring all complaints are investigated thoroughly and justly. The established protocols are designed to protect the rights of both citizens and police personnel, promoting transparency and accountability within the force. Complaints can be submitted by any individual, including anonymously, and are accepted without regard to the complainant's age, race, ethnicity, religion, gender, sexual orientation, disability, or immigration status. Investigations are conducted by a superior officer or a trained internal affairs officer, who will objectively gather detailed information and evidence. Complainants may be asked to assist with the investigation by providing relevant details or supporting documentation. Upon completion, investigations categorize findings as Proven, Unfounded, Exonerated, or Not Proven. While specific disciplinary sanctions remain confidential, the final conclusion of the investigation will be provided to the complainant upon request. Individuals seeking additional information or having questions regarding the complaint process may contact the designated personnel.