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This document, titled 'Citizen Complaints Information Sheet', outlines the formal procedures for filing and investigating complaints against law enforcement officers within the Northvale Police Department. It emphasizes a commitment to fair, effective, and impartial service, detailing how complaints are received, regardless of source or complainant's background, and investigated by superior or internal affairs officers. The process ensures thorough investigation, with the complainant potentially assisting and being informed of the investigation's status and final outcome, categorized as Sustained, Unfounded, Exonerated, or Not Sustained. Confidentiality is maintained for internal affairs investigations and disciplinary hearings, unless requested otherwise by the accused officer. For additional information or questions regarding the complaint process, citizens can contact Chris Mazzeo or Detective Sergeant Corey Bergouise at the provided phone numbers.