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This document details the Northvale Police Department's official procedure for handling citizen complaints against its officers, ensuring fair, efficient, and impartial service. All complaints, including anonymous submissions, are accepted regardless of the complainant's demographic background. These complaints are then assigned to a senior officer or a specially trained internal affairs staff member who conducts a thorough and objective investigation. Complainants may be asked to provide additional information or testimony to support the investigation. The document outlines four potential outcomes: "Sustained" (misconduct proven), "Unfounded" (alleged act did not occur), "Exonerated" (act occurred but was lawful), or "Not Sustained" (insufficient evidence). Complainants are informed of the investigation's status and final outcome, with specific disciplinary details remaining confidential. Should a criminal offense be suspected, the district prosecutor will be notified. The process also allows for complainants to be requested to testify in court or during departmental disciplinary hearings. Contact information is provided for citizens who wish to submit further information or have questions regarding a complaint.