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West CaldwellGreen Risk

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PSE&G Assistance

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Executive Summary

This document from PSE&G outlines various payment assistance and energy efficiency programs available to customers in New Jersey. It details resources such as the Low Income Home Energy Assistance Program, Universal Service Fund, NJ Lifeline, and NJ SHARES, along with energy efficiency programs like Comfort Partners and Home Weatherization. The document encourages municipalities to contact pao@pseg.com UNLOCK if they want PSE&G to provide support and information about payment assistance at a local event.

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--- Document: PSE&G Assistance Document ---
2023 program year
©2024 PSE&G. All rights reserved. A subsidiary company of Public Service Enterprise Group Inc. LN-DG3 5K 0324
Helping your  
constituents and our 
customers who are 
struggling to manage 
their energy bills
•  Visit pseg.com/help
Learn about PSE&G payment options, ways to 
manage your bill and payment assistance programs. 
•  Call 2-1-1 or 1-800-510-3102
Get detailed information about New Jersey’s 
payment assistance programs only. 
•  Call PSE&G’s credit and collection team at 
1-800-357-2262
Make payment arrangements or discuss your  
past-due bill. 
•  Visit pseg.com/csc
Locate the nearest PSE&G customer service center.
If your municipality would like a PSE&G represen-
tative to provide support and information about 
payment assistance at a local event, contact  
pao@pseg.com.
Impact by the numbers
Looking ahead – We’re finding  
more ways to reach customers in need:
•  Weekly visits to communities in need to  
disseminate information
•  Partnerships with social service intake agencies 
for program sign-up events
•  Additional webinars and participation in  
community events
•  Increased outreach to customers who qualify for 
assistance but are current on their bills
•  Identifying and encouraging new customers to 
apply for assistance
•  Expanded outreach to customers at the first 
indication of payment difficulty
•  Assisting customers with partially completed 
applications
•  Strengthening partnerships with non-profits  
in communities
2.3M
customers served in 
295 municipalities
$218M
received  
through  
energy assistance programs
community
outreach
events
104
customers  
received  
energy assistance 
212K
294K
payment  
arrangements  
made
$92M
in outstanding balances forgiven 
through the Fresh Start Program
We strongly encourage 
your constituents to reach 
out if they are struggling 
with their energy bills. 
We’re here to help. 


New Jersey’s payment  
assistance programs*
•  Low Income Home Energy Assistance Program 
•  Universal Service Fund and Fresh Start Program
•  NJ Lifeline for Senior Citizens and Disabled Adults
•  NJ SHARES Energy Assistance Grants
*Participation in these programs is subject to terms and 
conditions. PSE&G does not administer these programs.
Energy efficiency programs
•  Comfort Partners
•  Home Weatherization Program
•  Home Energy Assessment 
Managing bill payment
•  Payment arrangements 
•  Equal Payment Plan
Customer protection  
and additional resources
•  Life-sustaining equipment
•  Third Party Notification Program 
•  Winter Termination Program 
•  Shut-off restriction during extreme temperatures  
•  Earned Income Tax Credit
•  Register Ready 2-1-1
To learn more about these programs,  
visit pseg.com/help.
PSE&G works hard to 
ensure that customers are 
educated about payment 
assistance and energy 
efficiency programs.
We make every effort to 
work with customers who 
have fallen behind on their 
energy bill or are facing 
difficult circumstances.
PSE&G has a dedicated 
Payment Assistance Outreach 
Team whose focus is to: 
•  Raise awareness of resources  
through general outreach to all  
customers. 
•  Perform multi-channel targeted  
outreach to customers behind on  
bill payment.
•  Ensure customers know how to 
apply for available programs.
•  Train PSE&G employees to act as 
an extension of our outreach team. 
•  Maintain frequent contact with 
state and local agencies to stay 
abreast of program changes.
•  Partner with social service  
professionals, faith-based organi-
zations, schools and community 
leaders to increase awareness.
Programs and 
resources available 
to customers:
How we get the word out:
It’s important to reach 
all customers with 
assistance information 
because they, or someone 
they know, may be struggling.
Printed material
Bill inserts
Mail
Newsletters
Brochures
Digital content
Email
E-newsletters
Phone/text
Social media
Webinars
Digital ads
Media
Press releases
Media interviews
Television
Radio
Billboards
Transit ads
Print ads
People
Door-to-door visits
Events
Employees